Summary: T-Mobile USA is using SageMaker Ground Truth from AWS to improve its customer service. SageMaker analyses previous customer calls to help predict why a customer is calling and direct them to the appropriate representative. T-Mobile now hosts most of its customer-facing apps in AWS, although a few are with Azure. It initially began working with AWS for its VM-based compute and then progressed to containers. It is now adding machine learning tools to enhance its infrastructure.
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